In the case of payment of your order by cash credit card:

Your account will have been debited but the amount of the order will again be credited to your account within 48 to 72 working hours after your refund has been triggered.

In the case of payment by bank transfer:

You must send us your IBAN and BIC. When MaillonCréation receives your RIB, it takes 5 working days before being credited.

If you still have questions, please don't hesitate to contact us.