First of all, it is very important to check the condition of the package upon delivery.
We prepare the package with care, but despite our best efforts, in some rare cases, the package may suffer damage during transport.
It is very important to check the condition of the package when it is presented to you and to notify the delivery person in writing of any signs of damage outside, but also inside the package.
Open the package in the presence of the delivery person and check that the product is intact. Written notification of any damage allows the seller to open an investigation with his carrier.
If the package is intact, to report a problem with your order received and to be able to request an exchange/refund/addition of it, you must first report it.
The product is defective
We invite you to follow the instructions by clicking here.
The product is incomplete
We invite you to follow the instructions by clicking here.
The product is non-compliant
We invite you to follow the instructions by clicking here.