It all depends on the reason:
Change of opinion
If you have changed your mind and you no longer want your product (Retraction):
° The return costs will be at your expense.
° You are free to choose the carrier of your choice.
Do not forget to ask the carrier for proof of deposit with package tracking to provide proof of shipment to the seller. If you have made a return without tracking the package and the seller has not received the goods, it will unfortunately be impossible to get a refund.
Problem with the product
If you have received your order but it is defective / incomplete / non-compliant:
The return costs are the responsibility of MaillonCréation, which will inform you of the means of return:
° Prepaid return voucher: all you have to do is go to your relay point to drop off your package.
° Removal of the goods directly from your home: you will have to agree with MaillonCréation on a date and a time for the carrier to come to your home.