It all depends on the reason:

Change of opinion

If you have changed your mind and you no longer want your product (Retraction):

      ° The return costs will be at your expense.

      ° You are free to choose the carrier of your choice.

Attention :

Do not forget to ask the carrier for proof of deposit with package tracking to provide proof of shipment to the seller. If you have made a return without tracking the package and the seller has not received the goods, it will unfortunately be impossible to get a refund.

Problem with the product

If you have received your order but it is defective / incomplete / non-compliant:

The return costs are the responsibility of MaillonCréation, which will inform you of the means of return:

      ° Prepaid return voucher: all you have to do is go to your relay point to drop off your package.

      ° Removal of the goods directly from your home: you will have to agree with MaillonCréation on a date and a time for the carrier to come to your home.