We are sorry to hear that your order is incomplete, please accept our apologies.

You must let us know which product(s) you are missing so that they can send you these items as soon as possible.

Here is the process:

° Log in to your customer account with your email address and password.

° You will find in "History of your orders", the section "Details"

° Write your message very explicitly to facilitate the processing of your request.

° If you need to send us photos, use the contact form.

We will get back to you by return email within 48 working hours.