We are sorry to hear that your product is non-compliant, please accept our apologies.
In order to proceed with an exchange or a refund, you must make a return request.
You must attach a photo to your message as proof of the defect noted.
Here is the process:
Click on "Contact us"
Write your message very explicitly, with your name and order number to facilitate the processing of your request.
Click "Choose file" to attach files (photos) supporting your claim.
We will get back to you by return email within 48 working hours.