Feeling helpless and not sure how to go about returning your order? Nothing's easier !
What is the reason for your return?
° I have changed my mind, I no longer want my product (withdrawal)
° I received a defective / broken product
° I received a non-compliant order
° I received an incomplete order
° Do you want to claim the warranty?
Need help clarifying all these terms?
° Retraction (change of mind): you have changed your mind after receiving your product and wish to send it back to the merchant.
° Defective / broken: your product has a defect visible to the naked eye and observable upon delivery
° Non-compliant: the product delivered does not correspond to the product presented on our site (differences in technical characteristics, colors, operation).
° Incomplete: one or more parts of your product and/or a product are missing from your order.
° Guarantee: a problem that occurs within 2 years after delivery during the normal use of your product can be covered.