We are sorry to hear that your product is faulty/broken, please accept our apologies.
In order to proceed with an exchange or a refund, you must make a return request.
You must attach a photo to your message as proof of the defect noted.
Here is the process:
° Log in to your customer account with your email address and password.
° You will find in "History of your orders", the section "Details"
° Write your message very explicitly to facilitate the processing of your request.
° If you need to send us photos, use the contact form.
We will get back to you by return email within 48 working hours.